My CV

This is a record of my first career from September 1990 to August 2019.

Twenty nine years probably seems quite short to most, although I felt it quite long and varied. Since I want to spend my fifties allocating time how I choose, it simply wasn’t realistic to have a standard 40 year career. Instead, I see my current activities as my second thirty year career (since I hope to still be doing at least some of these things into my eighties).

At this point, this post is for historical context only. I very much hope to never need to compile a CV in the future. When I complete my annual reflections in my diary, this post will make a useful cross reference.

This was also my LinkedIn profile, but since I have decided to mostly freeze that account going forward, this post should be considered the authoritative source from now on.

  • uncountable
    Apr 2023 – Present
  • Secretary
    Dursley Welcomes Walkers
    Apr 2021 – Present
    • Dursley Welcomes Walkers is a volunteer organisation whose mission is to promote walking activities in the local area and encourage visitors to the town.

      Each year we hold a walking festival in October which is very popular with residents and walkers from further afield. During the rest of the year we have projects that improve access to the countryside for all.
  • Co-Founder The Artocalypse
    Aug 2020 – Present
    • The Artocalypse is a collective of artists and art lovers whose mission is to display art online for everyone to enjoy.

      We have a vibrant community on discord and hold regular virtual art exhibitions
  • Pure Planet
    3 yrs 4 mos
    • Sabbatical
      Sep 2019 – Jan 2020 · 5 mos
      Time away from business to pursue personal projects
    • Chief Data Scientist
      Apr 2017 – Aug 2019 · 2 yrs 5 mos
      Joined Pure Planet in an exciting role to explore innovative ways to utilise data across the business.

      Built out the Data Science Platform covering ETL, Data Analysis, Visualisation, Data Warehouse, Marketing And Service Campaign Management.
    • Chief Technology Officer
      Oct 2016 – Mar 2017 · 6 mos
      Defined the technical architecture to deliver the proposition for Pure Planet – a brand new renewable supplier in the GB market. Led the technology implementation until initial Launch at end March 2017.

      Joined on day one when there was a blank sheet, and had to integrate mobile app, CRM, billing system and the community platform.
  • Principal Consultant
    Connected Blue
    Jan 2015 – Mar 2017 · 2 yrs 3 mos
    Connected Blue is an IT consultancy specialising in Enterprise Architecture, Solutions Architecture, IT Strategy and Governance.

    Previous Engagements:
    Exciting start up venture
    Data science
    First Utility: Billing Capability Review and Delivery Management governance
    Torry Harris: RFI/RFP Consultancy.
    Avios: Produced the 2016-2020 IT Strategy, signed off at board level in Oct 2015.
    Avios: Business Transformation Consultancy
    O2: Interim management of O2 Business Product team
  • Interim Head of Products and Programmes
    O2 (Telefónica UK)
    Apr 2016 – Oct 2016 · 7 mos
    An interim management role for a team of 20 Product Managers in the O2 Business directorate. A wide range of products from connectivity, security, universal communications through to cloud and digital applications.

    Key achievement was to forge a closer relationship between products and the sales/account team, resulting in some new product roadmaps on the back of customer demand. Also introduced a comprehensive product catalogue to assist with the salesforce pipeline tracking and quarterly sales targets.
  • Business Transformation Consultant
    Avios
    Jan 2016 – Mar 2016 · 3 mos
    I am working with the core team to mobilise the three year Business Transformation programme.
  • Billing Delivery Consultant
    First Utility
    Jan 2015 – Dec 2015 · 1 yr
    I had two engagements over the course of 2015:

    Billing Capability Review: An independent review of the billing service across many different stakeholder groups. Produced a report and recommendations for the IT management team.

    Billing Delivery Governance: Established a cross-business governance to define and prioritise the billing change roadmap. Meets fortnightly and creates a transparent view of capability and progress for all areas of the business.
  • IT Strategy Consultant
    Avios
    May 2015 – Nov 2015 · 7 mos
    Produced a business driven IT strategy to transform the Avios estate into a global platform in line with the 2020 business plan.

    Signed off by Avios Board in Oct 2015 for implementation 2016-2018.
  • Presales Technical Consultant
    Torry Harris Business Solutions
    Mar 2015 – May 2015 · 3 mos
    I assisted the Torry Harris bid team on an RFI/RFP response for a Billing/CRM platform consolidation in Three Ireland.
  • Head of Consulting
    Mosaic Island
    Jan 2013 – Dec 2014 · 2 yrs
    I led the consultancy practice which offers IT consultancy to clients across diverse sectors including social housing, mobile telecoms, finance and agriculture.

    Highlights include:
    – multi year IT strategies for Peabody Trust, New Charter Group, Sue Ryder and Emmett UK
    – advice to two major Housing Associations planning a merger
    – Project and programme reviews
    – mobile device provisioning architecture for Pearson Education
  • Director
    Evercam Ltd
    Apr 2008 – Apr 2014 · 6 yrs 1 mo
    My previous consulting company
  • Programme Manager
    Catalyst Housing Limited
    Jan 2013 – Jul 2013 · 7 mos
    Engaged to lead an exciting programme to consolidate the housing management systems, introduce CRM and transform the business processes.

    Introduced programme and vendor governance, giving the business stakeholders a solid decision making platform. The programme delivered on it’s objectives and within budget over the following 12 months.
  • IT Consultant
    Ovo Energy
    Nov 2012 – Dec 2012 · 2 mos
    A short term assignment to construct a strategy for evolving the billing system to meet expanding business needs over the next few years.
  • IT Strategy Consultant
    O2 UK (a Telefónica Company)
    Apr 2012 – Dec 2012 · 9 mos
    Conducted a review of Cloud Deployment policies and how they may be embedded into the change process so that projects utilising cloud can assess their own compliance.

    This was then followed by a wider review of information management and governance policies within the BI team. Introduced a formal information asset register on sharepoint to capture all types of information assets, with a particular emphasis on defining owners and stewards and their responsibilities.
  • Solution Architect
    Everything Everywhere Ltd
    Feb 2011 – Apr 2012 · 1 yr 3 mos
    I was engaged as the Lead Solution Architect on the Westminster Programme, an IT initiative to significantly reduce and rationalise IT data centre infrastructure in line with contractual KPIs.

    Responsible for identifying initiatives to start under the programme, forecast net benefits of decommissioning, led a small team of solution architects who designed the end to end stage solutions, liaising with the infrastructure supplier’s CTO office to ensure correct implementation of patterns. Regular interaction with project managers across the programme to resolve issues arising
  • O2 wifi CTO
    UKO2 May 2010 – Dec 2010 · 8 mos
    I was the interim CTO at the start of the O2 wifi initiative, a new business unit inside O2. A small cross functional team was established to work on the end to end proposition.

    I was involved in architecture, technology selection, team recruitment (including the permanent CTO) and developing the core user journeys in conjunction with the marketing teams. The main technical delivery was a working prototype of the proposition which was implemented using open source components. Personally developed the Django web elements. Supervised the router prototyping.

    Successfully handed over a plan, team and initial designs to the new CTO after around six months. This allowed the full development to commence based on the working prototypes.

    After the handover, I joined the IT strategy team inside O2 to construct a strategy for web enabling existing IT platforms. This revolved around the customer identity and the new Telefonica developer platform Blue Via, and the oauth and openid technologies.
  • Project Consultant
    BSkyB
    Feb 2010 – Apr 2010 · 3 mos
    I was engaged on two tasks: Define and kickstart the Email Identifier project which enables customers to sign in with their email address in additon to the username. The second project is a Strategic review of the Identity platforms across the entire Sky estate.
  • CTO
    giffgaff
    Mar 2009 – Dec 2009 · 10 mos
    Giffgaff is a people-powered mobile phone service in the UK using the MVNO model. I joined at a time when there was little more than a CEO and a set of slides. Eight months later the full service was launched.

    Key responsibilities were the enterprise architecture, technology selection, vendor selection and leading the various delivery workstreams overall. Also recruited the permanent technical team to run the service in-life.

    A number of innovative uses of technology were put in place to meet the low-cost model that the business operates under. This included Software as a Service, Managed Services and hosted Services.
  • Consultant
    Lebara Mobile
    Nov 2008 – Apr 2009 · 6 mos
    I was engaged to advise on how the technical architecture should evolve to meet the strategic needs of the business
  • Interim Manager – Head of Service Delivery
    Meteor Mobile Communications
    Apr 2008 – Dec 2008 · 9 mos
    I managed the Service Delivery department on an interim basis whilst the permanent head was recruited following a re-organisation. The Service Delivery department is responsible for delivering services, applications and systems into the operational environment that meet the needs of various Meteor business units including Marketing, Sales and retail. In addition, various technology, capacity and system upgrades are required to keep the estate up to date.

    The Service delivery department includes MSC, packet core, voicemail, messaging, national transmission, IP network, CRM, Billing and IVR/Customer care platforms.

    Key achievements during this assignment are:
    – supported the 3G rollout programme by setting up a core network workstream to consolidate activities and budget in one place
    – introduced a managed service, off-shore IT delivery and support model
    – negotiated a significant packet data infrastructure deal to support the mobile broadband propositions.
  • Orange
    11 yrs 10 mos
    • Head of Vendor management
      Jul 2006 – Apr 2008 · 1 yr 10 mos
      • Responsible for defining and implementing strategies to manage the relationships with the largest technology suppliers to the Orange mobile and broadband networks. These suppliers cover all aspects of a complex mobile and fixed environment including network, IT, web and managed services.

        Also responsible for the annual technical Maintenance and Support budget including budgeting, purchase, consolidation efficiencies and meeting finance challenges.

        Key achievements to date are:

        – Managed the introduction of strategies for Off-shore Managed IT services, Out-sourced field force and Microwave Transmission equipment repair
        – Negotiated a major license maintenance renewal with IBM within budget and compliant with strategic objectives.
        – Established formal governance for top 20 vendors including regular account review meetings and quarterly exec briefings.
        – Delivering the maintenance budget well within target.
      • Head of Network Services
        Sep 2005 – Jul 2006 · 11 mos
        • Managed a team of around 100 people responsible for all aspects of the core mobile network including switching, services, messaging, call centres and Web portal infrastructure.

          Main achievements were the delivery of significant infrastructure for the Magic Numbers service on time and within budget; the vendor and technical strategy for the packet data transport network; the introduction of an off shore partner for the support of the in-house HLR and the beginnings of a consolidation in this area.

          Participated closely in a major re-organisation of the entire technical directorate. Work stream leader for the Core Network re-organisation and contributor to the IT and Technology streams.•
        • Domain Manager – Service Design
          Dec 2003 – Aug 2005 · 1 yr 9 mos
          • Managed a large team (around 25) responsible for IN systems, provisioning, HLR, bespoke core platforms such as Service Broker, SLR, prepaid, Location based services and End to End Service Integration.

            During this period introduced two off-shore vendors into the network services arena. These were for provisioning and service activation. The contracts were established on a fixed-price, milestone basis with ongoing, SLA oriented support agreements.•
        • Service Creation team manager
          May 2000 – Nov 2003 · 3 yrs 7 mos
          • Selected, procured and implemented a generic Telcordia IN SCP system in the network. This became the platform for the rapid implementation of around 15 new services into the network.

            Took over management of the network provisioning team and began to reshape the internal structure, splitting off testing and operational support from the development team. Introduced project and resource planning to make the team’s activities more transparent.

            Also during this period worked very closely with France Telecom and other Orange Group country operators to establish the sharing of knowledge, platforms and products between entities. Workstream leader in the first two initiatives to produce shared working across entities before the centralised structures were implemented (VCFs and CoEs).•
          • Principal Engineer
            Jul 1996 – Apr 2000 · 3 yrs 10 mos
            • Principal Engineer and Team leader for the prepaid service design team.
              Designed the (believed to be) world’s first IN prepaid implementation and extended the functionality many times to bring prepaid functionality up to the level of postpaid.

              System still in use today. Designed and delivered innovative solutions for real-time roaming and SMS charging.
  • Consultant
    Unisys
    Sep 1994 – Jun 1996 · 1 yr 10 mos
    1996
    Worked on-site with Orange PCS on the design and implementation of an Answer Fax system to be integrated with the Unisys Voicemail system already present.
    1994-1995
    Worked on-site with a major client, Natwest Life on the implementation of a communications system to connect the sales field force with the banks back office systems. First role on-site was the test management of the system, followed by requirements capture and analysis for change requests to the system.
  • Actuarial Assistant
    R Watson & Sons
    Sep 1990 – Aug 1994 · 4 yrs
    1993 – 1994
    Analyst Programmer on the in-house pension fund administration system. Responsible for programming the major three yearly pension fund valuations; Upload and maintenance of bulk data for fund employees and pensioners; Day to day system administration.

    1990 – 1993
    Trainee Actuary responsible for supporting partners on actuarial matters for pension fund clients. This included scheme valuations, mergers and regulatory advice.

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